Student Policies

Student Policies

At Kootenay Columbia College, we believe every student deserves to know their rights and understand the standards we hold ourselves to. The policies below cover everything from student rights and respectful treatment to refunds, complaints, and how we handle critical situations on campus.

Click on any policy to be able to download the document.

If you have questions about any of our policies, don’t hesitate to reach out to our student services team directly.

Details the conditions and timelines under which students are eligible for a full or partial tuition refund upon withdrawal or program cancellation.

Describes the step-by-step process students can follow to formally raise and resolve disputes or disagreements with the college.

Commits KCC to treating all students with dignity and fairness, and outlines students’ rights to a respectful learning environment.

Defines sexual misconduct, outlines reporting procedures, and explains how KCC responds to and investigates complaints to ensure student safety.

A clear summary of every student’s rights while enrolled at KCC, including the right to appeal decisions, access support, and be treated without discrimination.

Establishes how KCC identifies, responds to, and communicates during critical incidents or emergencies affecting students or campus operations.

Specific to international students, this outlines how to submit a formal complaint and the process KCC follows to investigate and resolve it.

Sets out KCC’s zero-tolerance stance on harassment and racism, defines prohibited conduct, and explains how complaints are reported and addressed.